Legal

Privacy Policy

This notice explains what personal information ReadReps uses, why we use it, who it is shared with and the choices you have.

Effective and last updated: 2 August 2026

1. Who is responsible for your information

Snareobics Ltd, trading as ReadReps, is the controller of personal information used to operate ReadReps and fulfil customer orders. Snareobics Ltd is registered in England and Wales under company number 14755010, with registered office at One, New Street, Wells, Somerset, United Kingdom, BA5 2LA. Email robbie@readreps.app or visit ReadReps Support.

2. Information we collect

• Order information: name, email address, country, product, price, currency, tax status, order identifier, purchase date, payment status, checkout responses and related transaction records supplied by Payhip or the payment provider.
• Delivery and protection information: access and download records made available by Payhip. Where Payhip's PDF protection is enabled, it stamps PDF pages with the purchaser's email address and purchase date to identify the licensed copy and discourage unauthorised sharing.
• Support information: your contact details, order details and anything you include when you ask for help, a refund or exercise a legal right.
• Technical information: IP address, browser and device details, requested pages, timestamps, referring page and security or diagnostic logs collected by hosting and security providers.
• Marketing information: email address, preferences and engagement data only where you subscribe or where the law otherwise permits marketing.

We do not receive or store your full payment-card number. Payment details are handled by Payhip’s payment partners.

3. How and why we use information

Fulfil orders

To take payment confirmation, record any required checkout acknowledgements, deliver content, provide receipts and invoices, apply download limits, personalise protected copies and manage access. Legal basis: performance of a contract.

Customer support

To answer questions, troubleshoot access and handle refunds or complaints. Legal basis: performance of a contract and our legitimate interest in supporting customers.

Accounts and compliance

To maintain tax, accounting, fraud-prevention and legal records. Legal basis: legal obligation and legitimate interests.

Security, licensing and improvement

To protect the site and licensed materials, discourage unauthorised sharing, investigate suspected misuse, diagnose faults and understand essential service performance. Legal basis: legitimate interests in providing a secure, reliable service and protecting our rights, balanced against customer rights.

Marketing

To send updates or offers where you have consented or where permitted by law. Legal basis: consent or legitimate interests, with an unsubscribe option in every marketing email.

4. Who receives information

We share information only where needed with service providers and professional advisers, including:

• Payhip, which provides checkout, receipts, customer accounts, digital delivery and tax features;
• payment providers such as Stripe or PayPal, where enabled, which process payment and fraud checks;
• Cloudflare, which hosts and protects readreps.app and may process technical logs;
• email, accounting, legal or technical providers used to run and protect the business; and
• public authorities where disclosure is legally required.

If you follow a link to Payhip, Spotify, Apple Music, YouTube Music or another external service, that service is responsible for information it collects under its own privacy notice.

5. International transfers

Some providers may process information outside the United Kingdom. Where UK data-protection law requires it, we rely on an adequacy regulation, approved contractual safeguards or another lawful transfer mechanism. You can ask us for more information about safeguards relevant to your information.

6. How long we keep information

• Order, payment and tax records are generally kept for up to seven years after the relevant financial year or longer where the law requires.
• Routine support correspondence is generally kept for up to three years after the matter closes.
• Marketing information is kept until you unsubscribe or it is no longer reasonably needed.
• Technical logs are kept for the periods set by our hosting and security providers and only as long as reasonably needed for security and diagnostics.

7. Cookies and similar technology

The ReadReps landing page does not intentionally use advertising cookies or first-party behavioural analytics. Essential technical data may still be processed to deliver and protect the site. Payhip checkout, embedded purchase tools and external media services may use their own cookies or similar technology; review their notices and controls when you use those services.

8. Your rights

Depending on the circumstances, UK data-protection law may give you rights to access, correct, erase or restrict your information; object to processing; receive portable data; and withdraw consent. You also have the right not to be subject to certain solely automated decisions. These rights can be limited by law.

Email robbie@readreps.app with “Privacy request” in the subject line to make a request. We may need to verify your identity. You can complain to the UK Information Commissioner’s Office at ico.org.uk, but we would appreciate the chance to address the concern first.

9. Children

ReadReps educational material may be used by younger musicians, but purchases and customer accounts should be made or supervised by an adult. Ordinary use by a teacher or parent does not require the child or student to create a ReadReps customer account or provide their personal information to us. Please do not send us information about a child unless it is necessary to resolve a support matter and an appropriate adult is involved.

10. Changes to this notice

We may update this notice when our services, providers or legal duties change. The current version and effective date will remain available on this page.