Customer care
How can we help?
Use the options below to access your ReadReps purchase, recover a receipt, report a problem or request a refund. You can email us directly at robbie@readreps.app.
Access your purchase
ReadReps Foundation Book One is scheduled for release at 7:00 am British Summer Time on 6 August 2026. A pre-order receipt may be sent immediately, but the two finished PDFs become downloadable on release.
To receive the book, open your original Payhip email and click your personal download link. That link is unique to your purchase and cannot be opened from this public website, so please keep the email for future access.
Missing receipt or download link
Search your inbox, spam and promotions folders for an email from Payhip or for “ReadReps Foundation”. If it still cannot be found, email us from the address used at checkout. We can check the order and ask Payhip to resend the receipt or restore download attempts where appropriate. Payhip support can also help locate a missing receipt.
Download limit or file problem
Each of the two PDFs may be downloaded up to five times. Save personal backup copies after downloading. If a failed attempt uses part of the allowance without delivering the file, contact us with the device, browser and error shown so we can investigate and, where appropriate, restore access. Also try a current version of Chrome, Safari, Firefox or Edge, temporarily disable download-blocking extensions, and check that the device has storage space and a PDF reader.
Video or backing-track problem
QR-linked videos and backing tracks require internet access. Backing-track availability, advertisements and account requirements may vary across Spotify, Apple Music and YouTube Music. If an advertised ReadReps video or track is unavailable across the offered services, tell us the QR destination or track name and what happened so we can investigate and, where reasonably possible, provide alternative access.
Invoice
Your Payhip receipt includes a link for generating a downloadable invoice. If seller or order details appear incomplete, contact us with your receipt number.
Refund or cancellation
Review the policy before submitting your order details. Faulty or misdescribed digital content remains covered by your statutory rights.
Other enquiries
Use robbie@readreps.app for general questions, privacy requests, invoice questions, school enquiries and copyright concerns. Put “Privacy request”, “Invoice question”, “School enquiry” or “Copyright concern” in the subject line so the request can be identified quickly. Instagram and TikTok messages will be moved to email so there is a written record.
What to include when contacting us
Your name, order email, order or receipt number, purchase date, product name and a short description of the problem. Never send a full card number, password or security code.
We aim to acknowledge customer-care requests within three working days. This is an acknowledgement target, not a guaranteed resolution time.
Copyright concerns
To report suspected unauthorised sharing of ReadReps material, or to claim that ReadReps material infringes rights you own, email robbie@readreps.app with the subject “Copyright concern”. Identify the material, explain the rights involved, provide the relevant page or URL and include evidence reasonably available to you. We will preserve relevant records, investigate and may ask for further information before deciding what action is appropriate.